As long as you remain an MPC Client, your data will be securely stored on MPC’s systems, and always available to you in support of your audit-readiness.
♦ How long is my data stored on MPC?
- Data Security
- ♦ Can I set up MPC so my users cannot actually download and get an electronic copy of my policy documents?
- ♦ How to get rid of "Only Secure Content Is Displayed" message in Internet Explorer?
- ♦ What is someone gets my primary Administrator logon information. Can they get to my credit card information?
- ♦ Is my credit card information safe?
- ♦ What is MPC’s hardware foundation?
- ♦ Is MPC HIPAA compliant so that I can store confidential, private or Protected Health Information in my MPC Repository?
- ♦ Is my ECR™ data visible to other companies or MPC users?
- ♦ Is my data secure?
- ♦ Where is my data stored?
- ♦ Is my data backed up?
- General Questions
- ♦ How do I sign up?
- ♦ I’ve had many chart audits by insurance companies and even Medicare and Medicaid. I’ve always passed with flying colors. Why do I need this?
- ♦ I’ve been in healthcare for years. Why do I need this?
- My Account
- ♦ Should I download and store my MPC data on my local computer or network?
- ♦ How long is my data stored on MPC?
- ♦ Is there a maximum amount of storage I can use in my MPC repository?
- ♦ If I cancel my MPC Account, can I get my data?
- ♦ What day of the month will my credit card be processed?
- ♦ Will I receive confirmation monthly that my credit card was processed?
- ♦ Is the cost of MPC taxed?
- ♦ Do I have to re-enter my credit card information every month?
- ♦ What if I add a new employee or an employee is terminated?
- ♦ What is someone gets my primary Administrator logon information. Can they get to my credit card information?
- ♦ What happens if my credit card changes or expires?
- ♦ What if I don’t have a credit card?
- ♦ Can I use MPC for multiple companies?
- ♦ What do I get for the ongoing monthly fee?
- ♦ Can I just pay the one-time setup fee and get all the policy library materials?
- ♦ What is included in the one-time setup fee?
- ♦ Can I cancel my MPC account?
- ♦ What does MPC cost?
- ♦ Do I have to enter all of my employees or can I just enter some?
- ♦ Is my credit card information safe?
- Policy Library
- ♦ Can I set up MPC so my users cannot actually download and get an electronic copy of my policy documents?
- ♦ Why do I get an error message when I try to remove a My Policy Library document?
- ♦ Can I give the materials in the Policy Library to other companies or individuals?
- ♦ Can I make changes to the materials in the Policy Library?
- ♦ How do I know the materials in the Policy Library are accurate or appropriate for my organization?
- ♦ What materials are in the Public Policy Library?
- ♦ Can I add my own policies and procedures to the policy library?
- ♦ How often is the material in the policy library updated?
- ♦ Is the material in the policy library all I need to be compliant?
- Support
- ♦ How do I report a problem?
- ♦ What if I have a question or suggestion?
- ♦ Does MPC offer hotline support?
- Using MPC
- ♦ Why do I get an error message when I try to remove a My Policy Library document?
- ♦ How to get rid of "Only Secure Content Is Displayed" message in Internet Explorer?
- ♦ What is the upload size limit?
- ♦ Can I make notes in my ECR™?
- ♦ How do I get started?
- ♦ What do I do if an employee uses the hotline to make an anonymous report?
- ♦ How do I know if an employee uses the hotline to make an anonymous report?
- ♦ Do I get reports from the MPC system?
- ♦ What does it mean if a person is on the OIG or SAM exclusion list?
- ♦ What do I do if I have an employee that is on the OIG or SAM exclusion database list?
- ♦ How do I know if I have an employee that is on the OIG or SAM exclusion database list?
- ♦ Does every employee need to have their own computer to use MPC for compliance training?
- ♦ Can I administer compliance programs to my employees without using their email addresses?
- ♦ What if I have employees that do not have an email address?
- ♦ Can I have more than one person in my company have access to MPC?
- ♦ How many companies’ compliance programs can I administer with MPC?
- ♦ How fast of an internet connection do I need to use MPC?
- ♦ Will all web browsers work with MPC?
- ♦ Can I access MPC from a mobile device?
- ♦ Can I use an Apple computer with MPC?
- ♦ What are the minimum system requirements for me to use MPC?
- ♦ Can I upload other types of information to store in my MPC repository?
- ♦ What is a Compliance Group and why do I need it?
- ♦ Can I upload a list of my employees or do I have to enter each one by hand?
- ♦ What are the exclusion database checks and why do I need them?
- ♦ What is the ECR™?